Patient information – Guidance access/contacting the Practice

  • We are providing a telephone service initially for any patient needing medical care and would ask patients to phone before 1pm each day should they have an urgent or routine medical need
  • We will be offering more telephone consultations and will see patients who need a face to face appointment having gathered some initial information. This is to enable us to plan ahead and avoid unnecessary patients contact/exposure to any risk.
  • We will not be offering online bookings until further notice
  • Please be patient when contacting us by phone and continue to select Option 5 – we have seen a significant  increase in calls already so please be aware it may take longer than usual to get through to us
  • Your Prescription – We have been contacting any patients with prescriptions to arrange for these to be collected directly from a local pharmacy. This will reduce the number of contacts patients need to have with staff at this time
  • Please note the community pharmacies are experiencing unprecedented numbers of prescription requests and staff absences as a result of the coronavirus pandemic and as such it may take up to 7 days to process prescription requests. Please allow sufficient time for the medications you need and don’t order anything you do not require.