Patient information – Guidance access/contacting the Practice

We are providing a telephone service initially for any patient needing medical care and would ask patients to phone before 1pm each day should they have an urgent or routine medical need
We will be offering more telephone consultations and will see patients who need a face to face appointment having gathered some initial information. This is to enable us to plan ahead and avoid unnecessary patients contact/exposure to any risk.
We will not be offering online bookings until further notice
Please be patient when contacting us by phone and continue to select Option 5 – we have seen a significant increase in calls already so please be aware it may take longer than usual to get through to us
Your Prescription – We have been contacting any patients with prescriptions to arrange for these to be collected directly from a local pharmacy. This will reduce the number of contacts patients need to have with staff at this time
Please note the community pharmacies are experiencing unprecedented numbers of prescription requests and staff absences as a result of the coronavirus pandemic and as such it may take up to 7 days to process prescription requests. Please allow sufficient time for the medications you need and don’t order anything you do not require.

Bridge of Allan Health Centre