Book an Appointment

Patient Access

You can book or cancel an appointment online using Patient Access.

To use the service you will need a unique user id and password and this can be obtained very easily and quickly by visiting the Health Centre. Please note that we are unable to register patients aged 16 years and under for this service. Appointments open on a Friday for 3 weeks time.

Please note until further notice, due to the current situation we have suspended online booking of appointments.

Can another healthcare professional help?

Do you need to see the GP?

Sometimes the GP is not the most appropriate healthcare professional to deal with your ailment. Please see the information on see a doctor or healthcare professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a pharmacist, optician, dentist, or other healthcare professional.You can even self-refer for some services without seeing your GP.

For real life-threatening emergencies such as those below – RING 999

  • Chest pain (suspected heart attack)
  • Suspected stroke
  • Suspected meningitis
  • Anaphylactic shock (severe allergy)
  • Heavy bleeding or deep lacerations
  • Fluctuating levels of consciousness or completely unconscious
  • Difficulty breathing or stopped breathing with a change in colour
  • New seizure, fit or uncontrollable shaking.

For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY

  • A fever and lethargic (drowsy) child
  • A feverish and floppy (unresponsive) infant
  • Difficulty breathing
  • Sudden, severe abdominal pain
  • Accidental or intentional overdose of medication
  • Trauma (including falls) and possible broken bones or road traffic accident.

Your appointment at the Practice

  • Appointments may be made online, by telephone or in person
  • Please make one appointment for each member of the family who needs to be seen
  • We try to keep to time but please be patient if someone before you takes longer than planned
  • A routine appointment with a Doctor or Nurse is 10 minutes. For this reason we would ask that you limit your consultation with the doctor or nurse to one health problem per consultation
  • You can now receive a text reminder of your appointment. If you wish this service please ensure that we have your current mobile number on record, please complete our change of contact details online form.
  • It is Practice policy to allow patients to choose whichever doctor they wish to attend in the Practice (however this may not always be possible during periods of annual leave or illness).

Please help us

If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are more than 10 minutes late for an appointment you may be asked to re-book.

How to make an Appointment

When you contact the Health Centre for make an appointment, the receptionist will ask for your name and offer you the first available appointment with a GP.  If you feel that you need to see a doctor urgently, please explain the reason why. The  receptionist may be able to offer you an urgent appointment or she may ask the nurse or the doctor to ring you (see Urgent Appointments below) to assess your clinical need, offer advice and reassurance and make an appropriate appointment for you to see one of the healthcare team. Providing us with this information for both routine and urgent appointments enables us to ensure you see or speak to the best person to meet your needs. Please note routine appointments open every Friday for 3 weeks hence.

Urgent appointments

If you consider your medical problem is urgent and cannot wait for the next free appointment time, then your request will be dealt with the same day. If the Receptionist cannot offer you an urgent appointment, the Practice Nurse or one of the Doctors will contact you to help decide on the most appropriate and timely clinical response for your health needs.

Telephone access

Doctors are available for telephone advice. If the doctor is busy the receptionist will take your details and ask the doctor to return your call.

If you have a suspected infectious disease

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 

Consultations 16 to 75 

If a patient aged between 16 and 75 years has not had a practice consultation within a period of three years, we are happy, on request, to provide a consultation.

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.