Mrs Louise McCallum – Practice Manager
Miss Seonaid McLean – Deputy Practice Manager
The Practice Manager manages all of the business aspects of the Practice such as making sure that the right systems and the right people are in place, at the right time, in order to provide a high quality of patient care, human resources, finance, patient safety, premises, equipment and IT (information technology). The Practice Manager supports the Admin Team, GPs and other medical professionals to deliver patient services and also helps to develop extended services, enhancing patient experience and care.
|Miss Danielle Currie||Senior Patient Services Support Officer|
|Mrs Jill MacDonald||Medical Secretary/Patient Services Support Officer|
|Mrs Gillian Crampton||Receptionist / Patient Services Support Officer|
|Mrs Fiona Neilson||Receptionist / Patient Services Support Officer|
|Mrs Lorna McCarthy||Receptionist / Patient Services Support Officer|
|Miss Stephanie Smith||Medical Secretary / Patient Services Support Officer|
|Mr Hamish Gauld||Data Entry / Patient Services Support Officer|
|Mrs Lesley-Anne Sheffield||Receptionist / Patient Services Support Officer|
The administration staff attend to patients on the phone and in person. They coordinate and organise appointments and documentation to facilitate the smooth running of the Practice, and support delivery of quality patient care. They have a very demanding role. They are there to assist you and we would ask you to be patient during peak times, when the staff have to handle a large volume of calls and enquiries. They will ask you a small amount of personal information about your medical condition – this information is used to ensure your call is dealt with by the correct Clinician and assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and well-being.
All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.