Practice Administration Team

Practice Manager

Mrs Louise McCallum – Practice Manager

Miss Seonaid McLean – Deputy Practice Manager

The Practice Manager manages all of the business aspects of the Practice such as making sure that the right systems and the right people are in place, at the right time, in order to provide a high quality of patient care, human resources, finance, patient safety, premises, equipment and IT (information technology). The Practice Manager supports the Admin Team, GPs and other medical professionals to deliver patient services and also helps to develop extended services, enhancing patient experience and care.

Administration

Miss Danielle CurrieSenior Patient Services Support Officer
Mrs Jill MacDonaldMedical Secretary/Patient Services Support Officer
Mrs Gillian CramptonReceptionist / Patient Services Support Officer
Mrs Fiona Neilson Receptionist / Patient Services Support Officer
Mrs Lorna McCarthy Receptionist / Patient Services Support Officer
Miss Stephanie SmithMedical Secretary / Patient Services Support Officer
Mr Hamish GauldData Entry / Patient Services Support Officer
Mrs Lesley-Anne Sheffield Receptionist / Patient Services Support Officer

The administration staff attend to patients on the phone and in person. They coordinate and organise appointments and documentation to facilitate the smooth running of the Practice, and support delivery of quality patient care. They have a very demanding role. They are there to assist you and we would ask you to be patient during peak times, when the staff have to handle a large volume of calls and enquiries. They will ask you a small amount of personal information about your medical condition – this information is used to ensure your call is dealt with by the correct Clinician and assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and well-being.

All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.