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Noticeboard

Coronavirus

We are providing a telephone service initially for any patient needing medical care and would ask patients to phone before 1pm each day should they have an urgent or routine medical need . We will be offering more telephone consultations and will see patients who need a face to face appointment having gathered some initial information. This is to enable us to plan ahead and avoid unnecessary patients contact/exposure to any risk.  We will not be offering online bookings until further notice. Please be patient when contacting us by phone and continue to select Option 5 - we have seen a significant  increase in calls already so please be aware it may take longer than usual to get through to us.

Please don't attend the Health Centre unless you have been asked to do so. We have been contacting any patients with prescriptions to arrange for these to be collected directly from a local pharmacy.  This will reduce the number of contacts patients need to have with staff at this time.

NHS Inform has the most up to date advice https://www.nhsinform.scot There is an online tool to help patients who are concerned they may have the virus follow this link for more details https://www.nhsinform.scot/illnesses-and-conditions/infections-and-poisoning/coronavirus-covid-19

There is also a Helpline number for patients who have visited the countries affected - 0800 028 2816

 

Think you may have a urinary tract infection? If you are female and between the ages of 18 and 65 then you can go to your Pharmacy for treatment without an appointment. There is no need to take a sample and they can prescribe a course of antibiotics just like the GP.  Patients contacting the surgery may be directed to Pharmacy rather than treated here.  Please note this is not suitable for those who are allergic to Trimethoprim  or have recurrent symptoms - Pharmacy First!

NATIONAL HEALTH INFORMATION SERVICE - www.nhsinform.scot
Access to obtain answers to everyday questions about your health:
seasonal topics; self-help guides; healthy living topics; mental wellbeing; food & nutrition; smoking & alcohol information

Please note the community pharmacies are experiencing unprecedented numbers of prescription requests and staff absences as a result of the coronavirus pandemic and as such it may take up to 7 days to process prescription requests.  Please allow sufficient time for the medications you need and don't order anything you do not require.

 

 

 

 

 

Welcome to Bridge of Allan Health Centre

Our aim is to provide comprehensive, individual medical services in a courteous timely manner; in a friendly modern environment. We believe in a person-centred, modern healthcare system that exists for the benefit of our patients; designed to allow us to work in partnership with each person receiving care and treatment so that we can meet the needs and wishes of that person as far as is reasonable and possible.


CONTACTING THE PRACTICE by TELEPHONE
01786 833210 - for medical issues and prescriptions please press option 5.
Due to the current circumstances we WILL accept prescriptions over the phone until further notice however would prefer ordering online either via the website  (FV-UHB.gp25101allanclin@nhs.net) if registered or via our clinical email address at the bottom of the page. Our GPs have asked for a brief idea of your symptoms when contacting the surgery to enable us to make sure patients receive the most appropriate medical care from the right person. We would ask all patients contacting us for urgent or routine medical care to call BEFORE 1pm each day from now on. This will enable the clinical team to prioritise and deal with issues appropriately.  We will continue to deal with all contacts by phone initially and would ask only those patients who have been asked to do so to attend the Health Centre at this time.  This will help minimise any risk to patients and staff.

 ON-LINE APPOINTMENTS BOOKING SERVICE
These are currently suspended until further notice due to appropriate safety precautions for all.

You can view, cancel and book your appointments 24hrs a day.
To register for this service just ask reception to provide your unique logon details and information sheet.

 ON-LINE REPEAT PRESCRIPTION REQUESTS
You can order repeat prescriptions via Patient Access (same on-line system for booking appointments) which links directly to your medical record in the Practice.
To register for the system please contact reception for your unique logon details.

IMPORTANT: ACUTE prescriptions should not be ordered via the Patient Access system.  Please use the form in the link below if you wish to request medication not on your repeat list - this ensures the doctor receives the information necessary to consider your request.
Acute medication request form - word doc (save form and email to Practice)
Acute Medication request - pdf - pdf format (for Ipads - print form & complete)
   

Practice Email: FV-UHB.gp25101allanclin@nhs.net

 

(Site updated 28/05/2020)
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