Bridge of Allan Health Centre – Social Media (Facebook) Policy
Bridge of Allan Health Centre ’s Facebook account is managed by the practice during normal working hours. Connecting with either of these accounts or pages is entirely your decision. The practice is not required to grant access to these pages to users of Facebook and accepts no responsibility for the content viewed by users who choose to connect with either of these pages. This policy may also be extended to other social media sites that the practice may or may not join as it deems appropriate.
Ø Facebook posts and status updates may include:
o Information which we deem to be relevant to the surgery and our patients
o Specific Health Promotion updates
Ø Facebook posts may be from other Facebook users which the practice feels may be of interest to our practice population. Any such “reposts”, are not generated by the practice and the practice cannot accept responsibility for their accuracy.
Ø Postings will not disclose any information that is confidential or proprietary to our organisation or to any third party that has disclosed information to our organisation.
Ø ‘Liking’ our Facebook page will not automatically guarantee reciprocation.
Ø Being followed or liked by the practices Facebook account as defined above, does not imply endorsement by the practice of any kind whatsoever.
Ø We will endeavour to monitor and respond to our pages during office hours only. Posting onto our pages will not automatically generate an immediate response, even during office hours. The practice will read all messages, replies to messages and posts and we will respond to patients where we deem it to be appropriate.
Ø Any language deemed inappropriate for our public pages will either be blocked by the filtering system of the relevant application or will be removed when noted by practice staff. Any users posting offensive or inappropriate material, including offensive language will be removed and blocked from accessing our pages and accounts.
Ø We reserve the right to withdraw posts as we see fit and remove inappropriate comments.
Ø Questions of a clinical nature specific to the health of you or your family should NOT be asked via Facebook . These pages are public and the practice cannot respond to any such requests. Please contact the practice by telephone Monday to Friday, 8am to 6pm on 01786 833210
Ø If Facebook becomes unavailable for any reason whatsoever, this is out-with the control of the practice and the practice accept no responsibility or liability for this.
Ø The practice reserves the right to remove the Facebook account without prior notification or warning.
Ø The practice reserves the right to review and update/amend this policy as necessary.
We want to keep these pages informative, helpful and useful. The normal communication procedures within the practice remain the same. If you have any issues that you wish to discuss in relation to this policy, please contact the practice manager.